Call (07) 3448 0052

Rights and Complaints

Your voice, choice, dignity, and safety matter.

CiMaS is committed to rights-based care under the Aged Care Act 2024 and the Strengthened Quality Standards.

Support and advocacy illustration

Your rights in care

You have the right to dignity, respect, privacy, clear communication, and support to make decisions about your care. You can raise concerns without fear of punishment or poorer treatment.

Advocacy support

You can ask for support from a family member, supporter, or independent advocate. You can contact OPAN on 1800 700 600 for free aged care advocacy support.

How to Raise a Concern

We welcome feedback and complaints and will respond fairly and promptly.

  1. 1

    Contact CiMaS

    Call (07) 3448 0052 or email intake@cimas.net.au. Tell us what happened and the outcome you want.

  2. 2

    Our response

    We review concerns in a rights-based way, keep records, and work with you on a practical resolution. If there is immediate safety risk, we act urgently.

  3. 3

    Escalate externally if needed

    You can contact the Aged Care Quality and Safety Commission at any time on 1800 951 822 or visit Make a complaint.